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Legale notices

Business name of operating company: NEIGE ROC
Email :
Telephone: +33(0)450790321
Share capital: 5 088,00
Individual VAT number: FR34339092090
SIRET number: 33909209000010
Photo credit: ©Eliophot


3 Boulevard Rotonde, 13014 Marseille
04 91 42 53 41


By accessing this website, you are informed that internet use requires compliance with a body of legislation on intellectual property rights and the French law on Information Technology and Freedom. and ELIOPHOT cannot be held liable for any errors or omissions, and the publisher reserves the right to modify or update the information on the website at any time.


In compliance with the French Intellectual Property Code (Photo credit), the reproduction for any non-private use, sale, distribution, publication, adaptation or communication, in whole or in part, of the data (presentation, site design, photos, texts, and illustrations protected by copyright) requires prior written authorisation from the copyright holder, above mentioned.


Any user who has directly or indirectly recorded nominative information has the right to access and rectify that information with the site administrator, in compliance with French Law No. 7817 of 6/01/78 (Information Technology and Freedom).


Identity of the processing supervisor

The Site is published by the operator whose contact information can be found below.

Access to the website as well as the use of its content is subject to the terms of use described below.

Nature of personal data

What is meant by personal data is any personal information that you may share with the operator and which can be used by the latter, directly or indirectly, to identify you as a private individual, for example during a visit to the website, a request for information, a room reservation, or any other service.

Personal data collected

You may be asked to provide your personal data while you are browsing the operator’s website.

The obligatory or optional nature of the information requested is highlighted during the collection with an asterisk (“*”). The requested information highlighted with an asterisk is obligatory because it is essential to process your different requests. The other information is intended to get to know you better so as to improve the services that are offered to you. Consequently, they are optional.

The information the operator collects and processes includes your surnames, first names, email addresses, billing addresses, telephone numbers, IP addresses, connection and navigation data, your preferences and your areas of interest (non-smoking room, preferred room, type of stay) and your online reviews.

When is your personal data collected?

  • You browse the website (IP address and Cookies) and look at our products or services;
  • You share your observations/comments with the operator using certain forms, via questionnaires, contact forms, or the operator’s official social network pages (see below);
  • You send an e-mail to the operator;
  • You subscribe to the newsletter mailing list;
  • You share a page or an offer by sending an e-mail or via a social network;
  • You respond to a customer satisfaction survey;
  • You ask for a quote.

The storage of data

The collected information is stored in different booking systems in secure and SSL-certified databases.

This database contains:

  • Customers' names, their address, their telephone number, their postal address, the name of their business and their credit card data. We may also record other information such as your preferences regarding rooms, meals, drinks and other services, as well as your history of stays at our establishment.

Purpose of collecting data by the operator

Through the website, the operator collects data about you which is strictly necessary for the following purposes:

  1. To manage your requests for information and bookings, as well as any loyalty programme.
  2. To improve and personalise the services of the operator to facilitate your browsing on the website.
  3. To manage and follow the entire customer relationship.
  4. To manage the subscription to news and promotional offers of the operator (newsletter)
  5. To manage all your access requests according to the legislation in force.
  6. To handle non-payments and litigation;
  7. To manage application requests with regard to job offers by the operator that have caught your attention, or any unsolicited applications.
  8. To measure quality and satisfaction.

If you do not provide obligatory information, your request cannot be taken into account.

The operator's commitments to protecting personal data

Transparency and purpose:

No item of personal data is or shall be collected without your knowledge. The optional or obligatory nature of the notices to be communicated to the operator with regard to the collection carried out on the website will be indicated beforehand via the presence of the “*” asterisk symbol. The operator collects and processes your personal data only for the purposes described in the present Legal Notices.

Proportionality and relevance

The operator only collects and processes the personal data necessary for the correct processing of your request or the personalisation of services which are offered to you.

Duration of data storage

The operator only keeps your personal data for as long as is needed for its processing in accordance with applicable law.

Security and confidentiality

The operator is committed to taking the necessary measures in order to guarantee the confidentiality of data and to not share it with non-authorised third parties.

We may disclose your personal information to local authorities if required to do so by law or as part of an investigation and in accordance with local regulations.

Like most websites, some information is automatically registered via a protocol. This information includes the protocol addresses (IP address), the type of browser used, the internet service provider, the reference pages and final pages, the operating system, the date, the time and the Clickstream data.

Cookies do not record information supplied by users when booking online or during the registration of a customer account. Cookies identify your browser rather than you personally and cannot reveal your identity on their own.

Respect of your rights

You are informed of your rights of interrogation, access, rectification and opposition for legitimate reasons, as well as your right to oppose commercial prospection in accordance with the provisions of law No 78-17 of 6th January 1978.

Rights of access, rectification and opposition

Conforming to the law No 78-17 of 6th January 1978 pertaining to information, to files and to freedom, you have the right, by a simple written request, to rights of access and rectification on information that concerns you.
You can equally, on legitimate grounds, oppose the processing of data that concerns you.

To exercise one of these rights and obtain information about you, you can simply contact the operator whose contact details can be found at the beginning of this Legal Notice.


When visiting the website, certain information relating to your device's browser may be stored in files called "Cookies” that are installed on your device, subject to the choices you have made regarding cookies, which you can modify at any time.

A cookie is a small text file recorded in a dedicated space on the hard drive of your device when an online service is consulted using your browsing software. It enables the sender to identify the device in which it is stored, during the period of validity or registration of the cookie.

Cookies that the operator sends are used for the purposes described below for the period of validity of the cookie in question, subject to your choices which result from the parameters of your browsing software used during your visit of the website and whose settings you can modify at any time.

Partner companies’ cookies (third-party cookies) are prone to being placed in your computer via the website pages.

Only the sender of a cookie is eligible to read or modify the information contained in it.

Different types of cookies are used by the website, having different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that allow the operator:

To generate statistics and different elements composing the website (sections and contents visited, route) in order to improve the offered browsing experience.

To count the total number of advertisements displayed by them in their advertising space, to identify these ads, their number of displays, the number of clicks and browsing information.

“Analytical cookies”

  • _ga Analytics: registering browsing data
  • __utm Analytics: registering browsing data
  • _gac Campaign: registering browsing data of advertising campaigns

Cookies and plug-ins of social networks (social buttons)

The operator is eligible to include tools for sharing content on the website with other people or to share your consultation or your opinion regarding any content on our site with these other people. This is particularly the case with the “Share” and “Like” buttons on social networks such as Facebook, Twitter, etc.

The operator has no control over the process used by social networks to collect information.

  • Facebook Connect: connection using your Facebook account
  • Facebook Social Graph: sharing the page on Facebook
  • Pinterest: sharing the page on Pinterest
  • Linkedin: sharing the page on Linkedin
  • Instagram: sharing the page on Instagram

Cookies and machine identifiers for purposes of securing transactions

We inform you that during your order, the operator or the service providers acting on their behalf may deposit cookies or collect information about your device including information (technical security attributes) required to recognise equipment (computer, tablet or mobile phone) to identify your equipment in order to secure transactions in your interest.

2.1.6. Advertising cookies

Advertising content (graphics, animations, videos, etc.) shown in the operator’s advertising spaces are susceptible to contain cookies sent by third parties who may, for the duration of the cookies’ validation, count clicks, but also offer you more adapted advertisements following your browsing behaviour, centres of interest and preferences.

Refusing advertising cookies does not have an impact on the use of the site and does not stop advertising on the site or on the internet. The only effect that this shall have is to show advertising that does not match your centre of interest or your preferences.

These cookies depend principally on advertising networks. We cannot list them exhaustively.

  • AdWords: purchase of sponsored key words shown on Google
  • Facebook Custom Audience
  • targeted advertisement: recording of clickstream data

Targeted advertising

The site is susceptible to contain cookies sent by third parties (agencies and advertising tools) and for the length of validity of this cookie allow the latter group to:

Collect browsing data about the tools used to connect to our sites, but also to offer you advertising content matching previous browsing on the site.

In no case does this collection of data allow these service providers to personally identify you. Your surname, first name, username, postal address, e-mail address and password will in no circumstances be shared with third parties without your prior explicit consent.

Your choices concerning cookies

Several possibilities are available to you to manage cookies. Any settings you may choose may affect your internet browsing and your access to certain services that require the use of cookies.

The choices offered to you by your browsing software

You can personalise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are saved on your device or, on the contrary, so that they are refused.

Refusing cookies

If you refuse the recording of cookies for certain functions, such as with identification and connection to your personal space, the personalisation of your browsing (choice of favoured language, for example) will no longer be available.

The operator accepts no responsibility for consequences linked to reduced operation of their services and functionalities due to the refusal of cookies.

How do you make your choices depending on which browser you use?

Regarding management of cookies and your choices, each browser’s configuration is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

For Internet Explorer™:

In Internet Explorer, click on the button “Tools”, followed by “Internet Options”. Under the tab “General”, under “Browsing History”, click on “Settings”. Click on the button “View files”. Click the column heading “Name” to sort all files into alphabetical order, then browse the list until you see files beginning with the prefix “Cookie”: (All cookies have this prefix and often contain the name of the website which created the cookie). Select it or the cookies containing the name of the operator and delete them. Close the window which contains the list of folders, then click twice on OK to return to Internet Explorer.

For Safari™:

In your browser, choose the menu Edit > Preferences. Click on “Security”. Click on “Show Cookies”. Select the cookies that contain the name of the operator and click on “Delete” or on “Delete All”. After having deleted the cookies, click on “Done”.

For Chrome™:

Open Google Chrome. On the browser’s tool bar, click on “More”. Place your cursor on “More Tools”, then click on “Clear Browsing Data”. In the window “Clear Browsing History”, tick the boxes “Cookies and other site data” and “Cached images and files”. Use the menu above to select the amount of data you want to delete. Select “All time” to delete all. Click on “Clear Browsing Data”.

For Firefox™:

Go in the tab “Tools” on the browser then select the menu “Options”. In the window that appears, choose “Privacy” and click on “Delete Specific Cookies”. Look for the folders that contain the name of the operator. Select these and delete them.

For more information on cookies

The operator invites you to take a look at the CNIL (French data protection agency) site at the following address:

Publication director : Sonia TABERLET 

Referring to the Consumer Ombudsman

As per articles L. 616-1 and R. 111-1 6° of the French Consumer Code, customers may submit a complaint to the Tourism and Travel Ombudsman at the following address :
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17

Booking Policy

Any booking will induce full agreement of the guests with the following hotel policy.


a/Booking confirmation and Deposit For any booking please send a confirmation letter (email or fax) with your detailed address, dates of stay and a deposit of 50% of the booking for a “week” stay, or 100%  for a stay of 3 nights and less.
Your room/booking will be guaranteed ONLY on receipt of deposit and we will then send you a booking confirmation letter either by email, mail or fax.
The amount of the deposit will be deducted from the bill only if the booking has been entirely respected. 
b/Changes by you: Should you wish to make any changes to your arrangements after they have been confirmed, you must advise us in writing. 


a/ Check in time: 3p.m – check out time: 11a.m. 
b/In case of late arrival (after 6pm) you must contact the hotel to let us know. 
c/In case you leave the hotel before 8 am on your departure day, you will have to make your check out the day before, during  the desk opening time.
d/In case of advance departure whatever the reason is, there will be no deduction of any kind of meals (breakfast, dinner…). The hotel is not responsible for bad weather, or any kind of situation when ski lifts are closed. 
In case of advance departure the full amount of the stay will have to be paid by the guests, according to the booking confirmation statements.  
e/Drinks are not included in prices. Drinks and extras will be paid upon departure.


A print of your credit card will be asked at the booking or at least upon arrival and will guarantee the hotel against any damage, loss, missing items in the room, unpaid guests’ bills. 
When you book holiday with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss will be charged to the guests.
The client does not under any circumstance, have the right to contest the transaction after payment is made.
Agencies payment must be done 28 prior to guests arrival.


a/Cancellation by you: in case of cancellation by the guests from the booking date to 21 days prior to arrival: no refund of the deposit, from 20 to 8 days prior to arrival: 50% of the total stay is due and from 7 days to the arrival day: 100% of the total stay is due. 
b/In case of cancellation by us, we will refund the full amount already send by the guests.


It is your responsibility to make sure that your own insurance or credit cards’ company covers you adequately for your holiday. 
Nevertheless we propose to our guests a “snow guarantee + cancellation insurance”, it is optional (full information and prices on request). We highly recommend our guests to subscribe it